Customer Service

Welcome to Into the Garden Store an individual boutique for stylish modern and vintage garden & home must haves.

We hope your journey through our store is an enjoyable experience and that whilst browsing you are agreeing to comply with and be bound by the following terms and conditions and Into the Garden Stores privacy policy in relation to this website.

  • Every effort is made to ensure descriptions, photographic reproductions and specifications of products are correct. However we cannot accept responsibility for variation of tonal and colour transmitted through customers’ software and hardware.
  • All prices are correct, inclusive of vat at the current rate. We reserve the right to change prices without prior notification.
  • The content of the pages of this website is for general information opnly. We reserve the right to change information without prior notification.
  • This website has a link to Chrissy Spooner Garden Design and may from time to time have links with other websites. These links are provided for your convenience for more information. We have no responsibility or endorse any of these websites other than Chrissy Spooner Garden Design.

Delivery

Subject to availability, we aim to dispatch your order within 1 working day of receipt of your order. But please be aware that the deliver your order may take up to 10 working days, inclusive of dispatch. We cannot be held liable for any loss caused to you by late delivery.

Into the Garden Store cannot be liable for any damage caused during delivery transit of ordered goods.

Please contact us if not delivered within the quoted delivery time. We will try to ensure that you receive your order as quickly as possible.

If an item you have ordered is out of stock we will let you know via email. Then you can let us know if you want to cancel the order or that you are happy to wait a little longer, whilst we chase it up for you.

Any orders returned to Into the Garden Store as ‘undelivered’ and requested by the customer to be re-sent will incur additional postage costs.

Our postage and packing charges for UK only are:

  • Standard delivery including packaging: £4.95

FREE DELIVERY FOR ALL ORDERS OVER £80.00

Any other delivery preferences or overseas deliveries please go to our contact page for further information.

Returns

We always hope that you are pleased with your goods, but if you are not happy with them please return them within 10 days of receipt. They must be returned securely, intact and in their original packaging with a copy of the receipt or invoice, a reason for return and please get proof of postage from your post office. Please drop us an email prior to notify us of your reason and to expect the return.

Please arrange delivery to:

Into the garden Store,
The Riddings firs,
Newcastle on Clun,
Craven Arms,
Shropshire,
SY7 8QT